White Point Systems: NAPIS Technical Support

NAPIS^® Technical Support

Web-Based Support: NAPIS ^® Online 'Step-by-Step' Manual

White Papers:
White Paper #220: Installing NAPIS ^® Lite
White Paper #223: Installing and Networking NAPIS ^® Enterprise or NAPIS ^® Laboratory

Frequently Asked Questions:

For general installation questions please refer to the install.txt file found on the CD-ROM or with the download.

#1 - I've downloaded and installed NAPIS Lite with a problem: When I start the program I get a logon box requiring a password... I don't remember establishing a password.

As described in the install.txt, use 'SA' for the login and leave the password blank. 'SA' stands for System Administrator.

#2 - When I open the NAPIS forms I can't see all the text and the fields -- they run off the side of the page and I can't resize to make the form bigger.

To see the NAPIS forms properly you must reset your Windows Display Properties to a Normal or Small font:

Open the Control Panel from the Start menu.
Double-click 'Display' to open the Display Properties dialog.
On the 'Appearance' tab reset the 'Font Size' to Normal or Small using the pull-down list. Click 'OK'. Now follow the instructions specific to the Windows version you are running; you may have to restart your computer.
If your screen resolution is too small, go a step further in Display Properties and reset your 'Screen Resolution' to the next lower setting. For example, if you were at 1024x768 reset to 800x600.

#3 - I get the following error message as soon as I open the program (even before logging in as 'SA'):

"Directory is controlled by other .NET file.
Directory: C:\.
File: C:\NAPISL~1\DATA\PDOXUSRS.LCK."

This is a Paradox networking problem. NAPIS creates the Paradox networking control files 'c:\NAPISL~1\DATA\PDOXUSRS.LCK' and 'c:\PDOXUSRS.NET' in the root directory. There must be only one of each file for things to work correctly; it is likely you are getting the error because there are duplicates of these files. Search your C:\ drive to show the occurrence of these two files and delete any duplicates that have been created in other directories.

Please contact us with further technical support questions at:

White Point Systems, Inc.
P.O. Box 2989
325 Court Street
Friday Harbor, WA 98250

360/378-7292
360/378-7260 (fax)
email: napis@wps2.com